Recordkeeping System
The combination of people, policies, processes, and technology that captures and manages records as trustworthy evidence over time — broader than any single software application.
A recordkeeping system is the whole apparatus — people, policies, processes, and technology — by which an organization captures records and manages them as authentic, reliable evidence over time. It is broader than any one piece of software: an ERMS is a key component, but the recordkeeping system also includes the file plan and retention schedule, the procedures staff follow, and the accountability that keeps it all working.
The standard ISO 15489 frames records management around designing recordkeeping systems that reliably produce records with the qualities of authenticity, reliability, integrity, and usability. The distinction matters because organizations sometimes assume buying software equals having a recordkeeping system — when in reality the technology only works as part of a complete program with clear processes and ownership.